Refund/Return Policy
Last updated: 16 July 2026
1. Current Pre-Launch Status
ROAMWELL is currently preparing for commercial launch.
The website does not currently accept orders or payments.
As no purchases can currently be completed through the website, there are presently no customer orders eligible for a return, exchange or refund.
2. No Current Sales Contract
Viewing products, submitting an enquiry or registering interest does not constitute a purchase.
ROAMWELL will not request customers to return products or provide payment details through the pre-launch website.
3. Policy Before Commercial Launch
Before products become available for purchase, this Refund and Return Policy will be updated to clearly explain:
the return and cancellation period;
how customers can request a return;
the required condition of returned products;
packaging and hygiene requirements;
whether exchanges are available;
responsibility for return-shipping costs;
procedures for faulty, damaged or incorrect products;
procedures for lost deliveries;
refund-processing times;
the method by which refunds will be issued;
any lawful exclusions or restrictions;
the return address and customer-support contact details.
4. Faulty, Damaged or Incorrect Products
Once commercial sales begin, customers will be asked to contact ROAMWELL promptly if an item:
arrives damaged;
is faulty;
is materially different from its description;
is different from the item ordered.
The final policy will explain what information may be required to investigate the issue, such as an order number and photographs of the product and packaging.
5. Statutory Rights
Nothing in this Policy is intended to restrict or exclude any mandatory consumer rights available under applicable law.
Where local consumer law provides rights that are more favourable than the commercial terms published by ROAMWELL, those mandatory rights will continue to apply.
6. Unauthorised Returns
Customers should not send products to ROAMWELL until:
commercial sales have begun;
an official return process has been published;
the customer has received return instructions from ROAMWELL.
ROAMWELL cannot accept responsibility for items sent without prior authorisation or to an address that has not been officially confirmed.
7. Contact
For questions regarding the future return and refund process, contact:
Email: hello@wearroamwell.com
This Policy will be updated with complete commercial return and refund conditions before ROAMWELL accepts its first customer order.
1. Current Pre-Launch Status
ROAMWELL is currently preparing for commercial launch.
The website does not currently accept orders or payments.
As no purchases can currently be completed through the website, there are presently no customer orders eligible for a return, exchange or refund.
2. No Current Sales Contract
Viewing products, submitting an enquiry or registering interest does not constitute a purchase.
ROAMWELL will not request customers to return products or provide payment details through the pre-launch website.
3. Policy Before Commercial Launch
Before products become available for purchase, this Refund and Return Policy will be updated to clearly explain:
the return and cancellation period;
how customers can request a return;
the required condition of returned products;
packaging and hygiene requirements;
whether exchanges are available;
responsibility for return-shipping costs;
procedures for faulty, damaged or incorrect products;
procedures for lost deliveries;
refund-processing times;
the method by which refunds will be issued;
any lawful exclusions or restrictions;
the return address and customer-support contact details.
4. Faulty, Damaged or Incorrect Products
Once commercial sales begin, customers will be asked to contact ROAMWELL promptly if an item:
arrives damaged;
is faulty;
is materially different from its description;
is different from the item ordered.
The final policy will explain what information may be required to investigate the issue, such as an order number and photographs of the product and packaging.
5. Statutory Rights
Nothing in this Policy is intended to restrict or exclude any mandatory consumer rights available under applicable law.
Where local consumer law provides rights that are more favourable than the commercial terms published by ROAMWELL, those mandatory rights will continue to apply.
6. Unauthorised Returns
Customers should not send products to ROAMWELL until:
commercial sales have begun;
an official return process has been published;
the customer has received return instructions from ROAMWELL.
ROAMWELL cannot accept responsibility for items sent without prior authorisation or to an address that has not been officially confirmed.
7. Contact
For questions regarding the future return and refund process, contact:
Email: hello@wearroamwell.com
This Policy will be updated with complete commercial return and refund conditions before ROAMWELL accepts its first customer order.